At Nes Empire, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This Return Policy outlines the terms and conditions for returning products purchased through our website.

1. Eligibility for Returns

  • Timeframe: You have [insert number] days from the date of delivery to initiate a return.
  • Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Certain items are not eligible for return, including but not limited to perishable goods, custom or personalized items, and final sale items. Please check the product description for details on specific items.

2. Return Process

  • Initiating a Return: To initiate a return, please contact our customer service team at [insert contact email] with your order number and the reason for the return. We will provide you with instructions on how to proceed.
  • Return Shipping: You will be responsible for covering the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Return Address: Returns should be sent to the address provided by our customer service team. Please do not send your purchase back to the manufacturer.

3. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [insert number] business days, and a credit will be applied to your original method of payment.
  • Partial Refunds: In some cases, only partial refunds may be granted, such as when an item is returned not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

  • Damaged or Defective Items: If you received a damaged or defective item, please contact us within 10 days of delivery. We will arrange for a replacement or a refund, depending on the availability of the item.
  • Exchange Process: If you wish to exchange an item for a different size, color, or model, please follow the return process to send the original item back to us. You may place a new order for the replacement item through our website.

5. Exceptions

  • Final Sale Items: Items marked as final sale are not eligible for return or exchange.
  • Custom Orders: Custom or personalized items are non-returnable unless there is a defect or error in the customization.

6. Return Policy for International Orders

For international orders, customers are responsible for return shipping costs, including any duties and taxes. Nes Empire is not responsible for returns lost or delayed in transit.

7. Contact Us

If you have any questions about our return policy or need assistance with your return, please contact us info@nesempire.shop