At Nes Empire, we are committed to ensuring that your shopping experience is seamless and enjoyable. This Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our website.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an email confirmation with your order details.
  • Processing Time: Orders are typically processed within [insert number] business days. Please note that processing time may vary during peak periods or holidays.
  • Order Updates: You will receive updates on your order status, including confirmation when your order has been shipped.

2. Shipping Options

  • Standard Shipping: Estimated delivery time is [insert number] business days after the order has been processed.
  • Expedited Shipping: For faster delivery, we offer expedited shipping options. Estimated delivery time is (320) 262-1292 business days after the order has been processed.
  • International Shipping: We offer international shipping to select countries. Delivery times and costs will vary depending on the destination.

3. Shipping Costs

  • Standard Shipping: $20
  • Expedited Shipping: $50
  • International Shipping: Shipping costs for international orders will be calculated at checkout based on the destination and shipping method selected.

4. Delivery Times

Delivery times vary based on the shipping method selected and the destination. While we strive to meet the estimated delivery times, please note that delays may occur due to factors beyond our control, such as customs processing, weather conditions, or carrier issues.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier’s website.

6. Delivery Issues

  • Incorrect Address: Please ensure that the shipping address provided is accurate. Nes Empire is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  • Lost or Stolen Packages: If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier directly. Nes Empire is not responsible for lost or stolen packages after delivery has been confirmed.
  • Delayed Delivery: If your package is delayed, please allow a few extra days before contacting our customer service team. We will work with the carrier to resolve any issues as quickly as possible.

7. International Deliveries

For international orders, please be aware that you may be responsible for import duties, taxes, and customs fees upon delivery. These charges are not included in the shipping costs and are the responsibility of the customer. Delivery times for international orders may vary depending on customs processing.

8. Changes to Orders

If you need to make changes to your order or shipping information, please contact us as soon as possible at info@nesempire.shop. Once your order has been processed and shipped, we may not be able to accommodate changes.

9. Contact Us

If you have any questions or concerns about our delivery policy or need assistance with your order, please contact us at info@nesempire.shop