At Nes Empire, we understand that plans can change. Our cancellation policy is designed to be clear and straightforward to ensure a smooth experience for our customers. Please review the following terms and conditions for order cancellations.

1. Cancellation Timeframe

  • Before Shipping: You may cancel your order at any time before it has been processed and shipped. To cancel, please contact our customer service team immediately at [insert contact email or phone number].
  • After Shipping: Once your order has been shipped, it cannot be canceled. However, you may return the item in accordance with our Return Policy.

2. Cancellation Fees

  • No Fees Before Shipping: If you cancel your order before it has been processed and shipped, no cancellation fees will apply, and you will receive a full refund.
  • After Processing: If your order has already been processed but not yet shipped, a cancellation fee may apply to cover processing costs. Please contact us for specific details.

3. How to Cancel an Order

  • Contact Customer Service: To cancel your order, please reach out to our customer service team at [insert contact email or phone number] with your order number and reason for cancellation.
  • Confirmation: We will confirm your cancellation via email and process your refund, if applicable, within [insert number] business days.

4. Refunds for Canceled Orders

  • Full Refund: If you cancel your order before it has been shipped, you will receive a full refund to your original method of payment.
  • Partial Refund: If your order has been processed or partially shipped, a partial refund may be issued, deducting any applicable fees.

5. Subscription or Recurring Orders

For subscription or recurring orders, cancellations must be made [insert number] days before the next billing cycle to avoid being charged for the upcoming period. Please contact us to manage your subscription and cancellation requests.

6. Exceptions

  • Custom or Personalized Orders: Custom or personalized items cannot be canceled once production has begun. Please review your order carefully before placing it.
  • Digital Products: Cancellation of digital products or services is not permitted once the product has been delivered or accessed. Please contact us for assistance if there are any issues with your digital purchase.

7. Changes to Your Order

If you need to make changes to your order, such as updating the shipping address or modifying the items, please contact us as soon as possible. Changes can only be made before the order has been processed.

8. Contact Us

If you have any questions about our cancellation policy or need assistance with an order cancellation, please contact us at info@nesempire.shop

By placing an order with Nes Empire, you agree to the terms of this Cancellation Policy. We appreciate your understanding and value your business.