At Nes Empire, we are committed to providing high-quality products and services. However, if you are not completely satisfied with your purchase, we are here to assist you with a fair and transparent refund process. This Refund Policy outlines the conditions and procedures for requesting a refund.
1. Eligibility for Refunds
- Timeframe: Refund requests must be submitted within [insert number] days of the delivery date.
- Condition: To qualify for a refund, the item must be returned in its original condition, unused, and in its original packaging.
- Non-Refundable Items: Certain items are not eligible for a refund, including but not limited to perishable goods, custom or personalized items, and items marked as final sale. Please refer to the product description for specific details.
2. Refund Process
- Initiating a Refund: To request a refund, please contact our customer service team at info@nesempire.shop with your order number, reason for the refund, and any relevant details. We will provide you with instructions on how to return the item, if necessary.
- Return Shipping: You are responsible for covering the cost of return shipping unless the refund is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service and retaining proof of shipment.
- Processing Time: Once we receive and inspect the returned item (if applicable), we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [insert number] business days, and the credit will be applied to your original method of payment.
- Partial Refunds: In certain circumstances, only partial refunds may be granted, such as when an item is not returned in its original condition, is damaged, or is missing parts for reasons not due to our error.
3. Refund Exceptions
- Shipping Costs: Original shipping costs are non-refundable unless the refund is due to our error.
- Discounted Items: Refunds for items purchased on sale or with a discount may be issued at the sale price.
4. Refunds for Digital Products
For digital products or services, refunds are only provided if the product is defective or does not match the description provided at the time of purchase. Please contact us within 7 days of purchase for assistance with digital product refunds.
5. Refunds for International Orders
For international orders, customers are responsible for return shipping costs, including any duties and taxes. Nes Empire is not responsible for lost or delayed returns. Refunds for international orders will be processed in the original currency used for the purchase, and exchange rate fluctuations may affect the refund amount.
6. Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us info@nesempire.shop
